This page outlines “Terms and Conditions” for the GO808Express. Please read this page carefully. By using our services, you expressly agree to be bound by the terms and conditions set forth herein. Customers assume all responsibility and risk with regard to using this Site and, in no case, shall GO808Express or Global Venture USA be liable for damages of any kind resulting outside the scope delineated by our Terms and Conditions following.

Pricing and Product Information. Every effort is made to provide accurate and up-to-date information on the contracted price list provided. However, items displayed may be discontinued, and prices are subject to change with 14 days’ notice. All confirmed (paid) reservation will not be subject to price increases. The confirmed rate will be honored.
GO808Express and Global Venture USA is not responsible for typographical errors and does reserve the right to make corrections and changes to the Site at any time without notice. The prices displayed are in U.S. dollars.

We are working on expanding our services to service customers with disabilities requiring special attention. At this time, we are not able to provide the service but are more than willing to assist in coordinating required services with other transportation companies.

GO808EXPRESS, GO808TOURS and Global Venture USA reserves the right to refuse service to anyone at its sole discretion.

Online Reservations 
To process your online reservation request, all reservations must be made no later than 8:00 pm the day before your service date. If you need a reservation after this deadline, please call our Reservations office at (808) 489-0000. All reservations are subject to availability.

Fare Adjustments
Honolulu ranks top 5 worst traffic conditions in the USA as reported by Time Magazines. Quotes given to you in your confirmation is the price you would pay if you arrived at the time you indicated. If your flight is delayed or early and fall under the times indicated below; your price is subject to the applicable surcharge of $5 or $10. Increase (or decrease) will be according to the actual time of arrival or departure on the date of your service.

For Services between the airport, Waikiki/Diamond Head Hotels and Local address, fare increases apply to 1 to 4 Riders

Please visit https://go808express.com/my-fare/ for detailed fare increase information

Waikiki hotel shuttle pick-up time should be at least 2 hours before Domestic flight time and 3 hours for International. Please consult with your airlines for the appropriate check-in times. GO808Express does not provide suggestions/recommendations for pick-up time simply because we will not be held liable for any missed flights.

Payment will be taken for riders occupying a seat, Infants and children under the age of ten must be in a child restraint seat or booster chair. Failure to note that you will be travelling with children that require a car seat or booster may cause your reservation to be cancelled or extra charges may apply for the rental of the child restraint systems.

Delays or Cancellations:

Airport Shuttle Cancellation
Cancellation must be made 24 hours prior to the day of service.

Full payment must be made at least 21 days of original service date. A 20% administrative fee will be assessed for cancellation made after the full payment has been received. Cancellation made 13-days prior to the service date will be assessed 50% cancellation fee. Cancellations 7-days prior to the service date will forfeit full payment. No refund.

Prepaid fares will incur a 20% administrative charge for any cancellations.

Cancellations made in a shorter period of time (less than 24 hours prior to the day of service) will result in a 100% charge being incurred (NO REFUND).

On your arrival, delays caused by lost luggage claims, detained for secondary screening (international travelers) or any other circumstances delaying your departure from the airport past the airport grace period wait time
There is an extra charge for wait times which result in lost baggage claims, secondary immigration screening, delays in baggage retrieval from the airline carrier, or any other circumstances at the airport which delay your meeting your driver after the prescribed grace period below.

Delayed pick-up times for airport, point to point transfers
AIRPORT ARRIVALS: Clock starts when carrier arrives at gate
FOR POINT to POINT TRANSFERS: Clock starts at reserved pick-up time
SIENNA, COST PER MIN: $1.50 per minute delayed
TRANSIT, COST PER MIN: $2 per minute delayed

AIRPORT ARRIVAL GRACE PERIODS
International Arrivals: 75 MIN
Inter-island arrivals: 45 MIN
Address to Address: 5 MIN

Delayed pick-up times for MILITARY MOVES
AIRPORT ARRIVALS: Clock starts when carrier arrives at gate
FOR POINT to POINT TRANSFERS: Clock starts at reserved pick-up time
SIENNA, COST PER MIN: $35 per half hour delayed
TRANSIT, COST PER MIN: $55 per half hour delayed

Army members travelling with pets: 90 MIN
Other service components: 65 MIN
Other service components travelling with pets: 75 MIN

Payment for delayed services must be paid to the driver. No credit cards accepted for charges less than $20.00.

Claims for refunds must be made in writing or via email. Cancellation of your service may be made over the phone, but an email must be sent to go808express@gmail.com to request a refund of monies within 48-hours of cancellation. Time-date stamp on your email or USPS postal receipt will be the date and time used to accept a request for refund.

Special request for additional stops, when agreed upon is charged a $15 fee plus $1.50 cents for every minute (for private shuttle only). The fare must be paid up-front while the per-minute charge will be paid by the customer in cash after the service has occurred.

Shuttle Reservations with Flight (domestic and international) delays that exceed 1 hour may be maybe routed to a different shuttle carrier at no additional cost.

Please call 808-489-0000 for more information if you feel your processing times in baggage claim or customs will exceed our wait times.

CHANGE FROM PRIVATE TO SHARED RIDE SERVICE:
We reserve the right to change our commitment of providing non-shared to a shared transfer in the case of delayed flights, delays in customs/immigration, baggage claim or delayed past the grace time for point to point transfers. We will make every effort to provide you with private service. If a private service is not available, we will provide you with a shared shuttle service with the guarantee of no more than one stop. You may be bundled together with others who have reservations on the same flight or with the permission of other travelers arriving on time on other flights or attending the same venue or location. In many circumstances that require us to bundle a group together, the maximum hotel stops is one stop prior to your designated hotel. The price will remain the same and no refunds will be provided for this change of service.

CONFIRMING YOUR TRANSFER: Your response to our emailed confirmation is sufficient for your inbound flights. However, we do require you to confirm your outbound transfer from your hotel or local address to Honolulu Airport or other destinations on Oahu one day prior between 9 am and 4 pm HST. Confirmation may be made by calling 808-489-000 or email at go808express@gmail.com. Failure to confirm your outbound reservations with us may result in delayed services.

Our drivers do not make international phone calls (US and Canada only). Please call us at 808-489-0000 when you have retrieved your baggage for further information. If you do not wish to use your cell phone, please find the nearest public phone within your baggage claim area.

There are a few variables that will affect our ability to provide you with excellent customer service and on time transfers. In instances where flight delays or severe traffic congestion, we reserve the right to outsource your service to our trusted affiliates who will honor our published rates to avoid further delays of service.

For your return private shuttle to the airport; on the day of service, we will call 15-20 minutes prior to the confirmed pick-up time to advise our arrival. Any unanswered calls or non-returned calls to confirm reservations will cause a delay your service.
Pick-up at any hotel location or address will be given a 5-minute grace period after the scheduled pick-up time. Customers not present after the 5 minute wait time may cause your reservations to be cancelled. If time between appointments allow, the driver will wait an extra 5 minutes. After the 5-minute grace period, a .50 cents per minute wait time may be applied and payable in cash.

GO808EXPRESS and Global Venture USA reserves the right to cancel shuttles at any time in the event of hazardous weather conditions or unforeseen operational problems. GO808EXPRESS and Global Venture USA shall not be liable to any individual utilizing these shuttle services for delays, injury, loss, accident or damages to persons or property. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

GO808EXPRESS and GLOBAL VENTURE USA and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

Passenger Safety
The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.

Baggage Liability and Lost Items
Passengers are responsible for verifying their luggage is loaded by the shuttle operator. GO808EXPRESS and GLOBAL VENTURE USA assumes no liability for lost or damaged baggage, except if baggage is damaged or lost in transit, in which case the maximum liability is $25 per piece. All claims shall be submitted within one hour after the end of service.

Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid for by the customer. If a special trip is required to return an item left in any of our vehicles or affiliates vans, customer will be charges the market fare.

Many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.

Small items are left in our vehicles most often (cell phones, cameras, small bags and sunglasses, in particular).
Thank you for using Global Venture USA dba GO808Express. Please contact us if you have further question.